Sexualis: The 100% Digital Clinic

Sexualis is an innovative web platform offering a wide range of sexology resources entirely online.

Born from the observation that specialized services are often centralized in major urban centers, Sexualis was created on a simple premise: all Quebecers, regardless of their location, deserve access to quality sexology services. Their team of sexologists aims to foster sexual and relational fulfillment for adults by breaking down geographic barriers through digital technology.

Industry

Telehealth
Digital Health
SaaS (Software as a Service)

Our involvement

MVP Creation
Development
User Experience (UX)
User Interface (UI)
Front-end Development
Back-end Development
Infrastructure

The project

To support its growth and guarantee a seamless user experience, Sexualis needed to centralize its operations. Generic tools were no longer sufficient to manage the complex interactions between patients and therapists.

The objective was to create a unique ecosystem capable of managing the entire customer journey, from appointment booking to video consultation, while simplifying administrative management for professionals.

In short, the development of a custom platform to centralize all clinical operations, from scheduling and payment management to consultations.

Our solution

Intuitive Search and Booking

The experience begins with an intelligent search engine designed to quickly guide users toward the right specialist. Through precise filters, patients can narrow down their selection and view information-rich profile pages to make their choice with confidence.

Once a professional is selected, the booking module interfaces in real-time with their calendar, allowing users to instantly secure a time slot

In short, an advanced search engine combined with an interactive calendar provides a seamless experience for selecting and booking therapists.

Centralized Patient Portal

Once registered, patients access a secure dashboard that centralizes their entire care journey. This space provides a comprehensive chronological view of past and upcoming consultations, offering the flexibility to manage or cancel appointments independently.

A private notes section is also available for patients to record their reflections for each session.

Furthermore, the system fully automates administrative management by generating insurance receipts, which can be immediately downloaded after every encounter.

In short, an autonomous client portal for appointment management, secure note-taking, and automated receipt downloads.

Synchronized Schedule Management

For sexologists, time management is optimized through a highly configurable digital calendar. The tool enables the precise definition of availability slots, breaks, and time off, offering complete flexibility.

Synchronization with Google Calendar ensures real-time updates, eliminating the risk of scheduling conflicts between the professional’s professional and personal agendas.

In short, a flexible planning tool with Google Calendar synchronization for seamless schedule management.

Enhanced Clinical Follow-up

The platform enriches the therapeutic relationship beyond simple video consultations through integrated follow-up tools. Sexologists have access to a filterable list of their consultations, offering complete management that includes the ability to cancel or reschedule sessions.

Paired with a secure communication channel, the tool allows for the confidential exchange of documents and messages before and after meetings, thereby maximizing the efficiency of clinical time.

In short, a case management system featuring appointment rescheduling and a secure module for messaging and file sharing.

Tailored Service Offerings

The system recognizes the diversity of clinical practices by offering granular service configuration. Each professional has the freedom to create their own types of consultations, set their exact duration, and adjust pricing.

This modularity enables the platform to adapt perfectly to the unique business realities of each sexologist.

In short, a flexible service management module allowing for custom consultation types, durations, and pricing.

Editable Professional Profile

Sexologists benefit from complete autonomy over their public image thanks to an intuitive profile editor. They can instantly update their information, ensuring that their professional storefront accurately reflects their current expertise.

This self-managed approach ensures that patients have access to current and relevant information when making their decision.

In short, a content management interface allowing sexologists to build and maintain their own public profile pages.

Financial Automation

Financial cycle automation serves as the core of administrative management. The system automatically generates payroll statements by applying variable commission rates, unique to each sexologist, based on the specific business rules defined by Sexualis.

This precise calculation of dues is supported by total transparency: through their interface, professionals can consult detailed statements and track the processing status of each transfer in real time.

In short, a commission calculation engine featuring personalized rates and real-time payment status tracking for every professional.

Global Administrative Supervision

For administrators, a global dashboard provides complete visibility into the platform’s activity. Advanced filtering tools allow for the instant retrieval of any transaction, consultation, or user file.

The interface also enables manual intervention to rectify situations or create consultations, ensuring responsive and efficient customer support.

In short, a centralized control center for real-time monitoring of clinical activity and agile management of administrative records.

Talent and Access Management

Network quality is maintained through a rigorous user management module. Administrators validate each new sexologist application before approving access to the platform.

Additionally, the system enables the management of administrative roles and allows for the blocking of accounts if necessary, thereby protecting the integrity and security of the community.

In short, a vetting and moderation system ensuring professional standards and platform security through granular access control.

The impact

This project has propelled Sexualis to the forefront of digital health in Quebec. The platform has turned a vision of accessibility into an operational reality, allowing specialized care to be deployed across every region of the province without logistical constraints.

By automating the entire administrative burden, from complex billing to receipt generation, the solution has freed sexologists from manual tasks. Sexualis now offers a seamless experience where technology serves as a lever to enhance the human and therapeutic relationship.